I assume the solution would be to go to one’s bank and request a specific letter entailing the verification demands, to MAYBE appease these casinos, but why bother in this age of explosive online Covid induced gambling, and hundreds of casinos to play. I forwarded every doc I receive from my bank, made numerous live chats, sent Emails queries to support, and all without resolve.ĭozens of previous casinos with no problem verifying docs, but after endless attempts with King Billy and National to verify deposits, I gave up trying to comply with their regulations.

Also tried a Visa deposit for verification, but that was rejected as proof of deposit also. NEVER have I seen a bank statement showing a deposit to a casino by name, but King Billy and also National Casino, demand a doc which actually does not exist, so consequently, no payouts. My RBC deposits to most casinos use Interac, which in turn uses Gigadat to forward funds. It must show the banks info, your account #, and their casino name on the same doc.

Specifically, they request a bank document which shows your deposit to their casino. Pretty typical stalling tactics to save a few hundred dollars and very short sighted since I'm pretty sure I've deposited near five figures with them.Three years plus playing a lot of online casinos, but King Billy seems to lead the new trend of denying document verification. Then you reverse the payment, lose it all back in frustration and never play there again. I've deposited thousands with them and finally tried withdrawing a few hundred bucks the other night.įirst apparently they don't accept a full colour scan of the original passport because it has to be an 'original photo', then they don't accept a photo showing the front and back of the credit card since it needs to be two separate files, then they don't accept the Bitcoin address because it's a new address so you need to click the verification link in an email, which doesn't work, then, once support gets back to you and you rerequest payment they will tell you that Bitcoin payment isn't accepted in your country (what? why have it in the cashier then?) So you have to use bank transfer, pay huge currency conversion fees and have a minimum withdrawal of $300.

King billy casino complaints